Our events offer eTickets delivered via email as a PDF (one ticket per page). You may print them or present them on your phone.
Tickets can also be collected from the Box Office on the ground floor of the Proserpine Entertainment Centre.
Box Office hours
Please collect tickets at least 30 minutes before showtime. If Box Office collection is not available, this will be noted on the event page.
Many PEC events support the Queensland Government’s Companion Card Program.
How to use your Companion Card:
Check individual event pages for Companion Card acceptance or speak with Box Office staff.
Policies vary by event, but generally:
Accessibility and special assistance bookings must be made by phone or in person.
Book in person or by calling the Box Office on 07 4945 0405 (9:00am - 12:00pm, Monday to Friday). and a staff member will be able to assist.
Performances begin promptly at the time specified on your ticket. To avoid disappointment, please arrive early and be seated in the theatre at the time on your ticket.
If you are run late, you will be admitted into the theatre at a suitable time, this may mean being seated during the interval.
Unfortunately, refunds cannot be issued for latecomers.
Doors to the Main Foyer and Bar open 1 hour prior to the commencement of the event.
Please arrive at least 30 mins prior to the event to allow yourself time to park, collect tickets, purchase refreshments and be seated. Some events may restrict entry into the auditorium once the performance has commenced.
Most performances will allow you to take your mobile phone and electronic devices into the theatre provided that these devices are either turned to Silent Mode or Airplane Mode to avoid disrupting the performance and those around you.
All performances are protected by copyright. Unauthorised photography, video recording, and audio recording are strictly prohibited in all performances.
The Proserpine Entertainment Centre does not allow BYO food and drinks.
The Bar at the PEC has a wide selection of snacks and refreshments along with non-alcoholic and alcoholic beverages. Water, drinks in plastic bottles, and snacks purchased from the theatre bar may be allowed for some shows.
There will be some performances that will not allow food or drinks; however this will be advertised on the event page.
Smoking is only permitted in designated outdoor smoking areas. Smoking and vaping are prohibited inside the venue and on its grounds.
PEC Staff will be able to advise where the nearest smoking area is located.